1 reviews | Active since Nov 2010

29 Dec 2024, 17:43

Order cancellation

I ordered swimwear online, to be collected at a branch. After ordering I realized I would not be able to return swimwear, should it not fit. I then got the opportunity to try on the specific item in a store and realized it was not going to work for me. By then I had received the message that my order had been shipped, but I have not heard anything yet with regard to collecting. I emailed Miladys, explained the situation and asked if the order could please be cancelled at this stage, but the request was point blank refused. So I am not going to collect the order. I guess by the time the package is sent back and it comes to refunding, they will decide it is swimwear and may not be returned, although it will still be in the unopened package?

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Replies (1)
Miladys
Miladys's reply06 Jan 2025, 15:15
Official
 We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to a member of the management team, who will be in contact with you to advise on resolution.

Warm Regards,
Miladys