Online order disaster

Very disappointed with miladys online, i ordered an item as a birthday gift on the 10th of October. I was told it takes 3-5 working days to arrive, i have had no feedback regarding my order, unable to track it as well, when i called the call center i have been told 5 different stories, firstly i have been told my parcel is in cape town, secondly i have been told its in johannesburg, thirdly I've been told it's in riverhorse valley depot in durban, fourthly I've been told its in richards bay, today I've been informed it's on its way to the store, i don't know what to believe honestly, i have a party to attend on Saturday and i still do not have the gift, its been 11 days. Honestly the online department needs to catch a wake up. The app developers also need to sort out that app, you cannot check anything on the app it always crashes.