MT
Madeleine T
1 reviews | Active since Jul 2023
23 Jul 2024, 14:20
Online order
My order was cancelled on the 9th of July. I was advised the refund takes 5 to 7 working days. Today is day 10, therefore I contact the help desk on whatsapp. Was helped by Mahashwari. Eventually after 50 minutes on Whatsapp, she ended by saying she will escalate the matter and revert within 24 to 48 hours. Poor service!
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Replies (2)
Miladys's replyOfficial
23 Jul 2024, 15:50Thank you for taking the time to bring this matter to our attention. We would like to apologies for the inconveniences and frustration caused and assure you that we are investigating this matter.
Warm Regards,
Miladys
Warm Regards,
Miladys
Miladys's reply23 Jul 2024, 15:50
Official
Thank you for taking the time to bring this matter to our attention. We would like to apologies for the inconveniences and frustration caused and assure you that we are investigating this matter.
Warm Regards,
Miladys
Warm Regards,
Miladys
MT
Madeleine T's updateReviewer Update
23 Jul 2024, 16:05As per the email response received this afternoon...
L..i M.a here from Team Miladys
We do understand your frustration, but please be advised that your refund has been reprocessed and will reflect in your account within the next 5 business days.
Which means no accountability for the mistake on Miladys side...the reprocessing will start over and the client has to wait another 5 to 7 working days for the refund.
L..i M.a here from Team Miladys
We do understand your frustration, but please be advised that your refund has been reprocessed and will reflect in your account within the next 5 business days.
Which means no accountability for the mistake on Miladys side...the reprocessing will start over and the client has to wait another 5 to 7 working days for the refund.
MT
Madeleine T's update23 Jul 2024, 16:05
Reviewer Update
As per the email response received this afternoon...
L..i M.a here from Team Miladys
We do understand your frustration, but please be advised that your refund has been reprocessed and will reflect in your account within the next 5 business days.
Which means no accountability for the mistake on Miladys side...the reprocessing will start over and the client has to wait another 5 to 7 working days for the refund.
L..i M.a here from Team Miladys
We do understand your frustration, but please be advised that your refund has been reprocessed and will reflect in your account within the next 5 business days.
Which means no accountability for the mistake on Miladys side...the reprocessing will start over and the client has to wait another 5 to 7 working days for the refund.