Online Miladys is atrocious.

I shop online because I’m not able to walk far. I needed to return a dress and was told to take it to a shop. When I said I couldn’t, the support person said she’d come back to me. After my emailing numerous times she finally said I’d have to pay and would get back to me how much. After many more emails she said R72.45 which I reluctantly paid and sent a pop (it’s a lot of money for a pensioner). Still more emails and eventually I was told I hadn’t paid. I resent the pop to the same address which she had told me. Still more emails and a phone call. Some of the replies to emails said the matter had been resolved. Finally after another phone call the matter was escalated and eventually the dress was collected. It only took two months! I am still waiting for my refund for the dress. After 30 years with Miladys I will not shop there again. If they offer online you should be able to return items without going into the shop otherwise what is the point of shopping online?