Non-Feedback on ***** Complaint

I logged a ***** complaint with Miladys on 29 April 2022. I sent through all the relevant documents to the ***** department as requested on 29 April 2022. I received a reply to say that they will investigate & I will receive an outcome within 30 days. It has been 2 & a half months & I have not received any feedback whatsoever! Every time I call to make a follow up I get a different excuse. Every time the agent logs a query on my account to the ***** department instructing them to call me back & provide me with feedback, but to date I have not received a call from anyone. This is affecting my credit score as it is being flagged that my account is in arears due to the exorbitant ********** purchases that were made on my account. I refuse to pay the "new" monthly installment for purchases that I did not make. If the disclaimer is that you will received feedback within 30 days, then you should not be waiting 3 months without any feedback!!! The Milady's & Mr. Price Group is beyond pathetic & that is putting it mildly. If I could give a zero rating I would.