NO SERVICE FROM CUSTOMER SERVICE/HEAD OFFICE

<p>I have an account with miladys. I have cancelled some insurance fees in the amount of R177 on the 31st of January at the CENTURION MILADYS branch. They sent the cancellation to head office. On the 14th of Feb i went to Miladys to buy me something and noticed that my limit was less than it should be. i asked for the details and it was this fees again. i called the head office to querry the fees. i received on email and sms confirmation that my query was received but nothing was being done. i called again on the 27th of Feb and emailed. I called again on the 1st of March and emailed. I called and emailed on the 9th of march. i called yesterday on the 16th of March and the lady received NO CANCELLATION. how is this possible. she was suppose to phone me back yesterday so i called again today. Amanda said she is waiting for the fax from the branch. THIS IS UNACCEPTABLE. i want these fees REVERSED for February and March. Its 4 amounts R43 for A2B Accident / R44 for 360 Account / R50 for Medinet ac / R40 for Family funeral. I dont know when this is going to come to an end. I keep on paying my account because if i refuse to you will only list me on itc so you see i dont have a choice. !! i need someone from management to investigate this and reverse these fees. I have done everything on my side. What is miladys doing for me as their customer ? i dont think your customer service is up to date. I am very dissapointed.</p>