No one knows what happening with my order

This was the 1st time I ordered online from Mildays and am shocked, to say the least. I placed an order on 20 January for a 2 pack of bras. The site said it was in stock. I have called in 4 times since then. Twice today alone. Once the call was dropped, the next lady tried her best to assist me with the matter. MY problem is with the Canal Walk store that is supposed to send out the item to Somerset which I ordered. We both held on the line for over 20 minutes, waiting for the staff on the other side of the call to speak to us. When some rude person eventually answered at the store, she said that she couldn't assist as the manager and the person dealing with the online orders are both on lunch. Then she proceeded to just cut us off. I have now opted to cancel this order as it's 11 days later and not ONCE did anyone bother to let me know what was happening to this order. You either have stock or you don't. There is no grey area in this matter. Last time I will be ordering online from your store. (My surname on the order is Le Fleur which is my married surname)