BVDW
Bets Van Der Westhuizen

1 reviews | Active since Jul 2012

19 Sept 2016, 10:55

New banking details, no statement, no response, *******ion ?

<p>It has been a few months since I last bought on my Miladys account. After my last purchase I have not received a statement so I made a payment on a questimate amount. After the payment I received an sms to indicate that I made a payment into a wrong bank account and was referred to a funny web site with so called new banking details. I logged a query with Miladys on 6 September to request a statement and new banking details. I was advised that accounts will contact me. I have not had any feedback from accounts. I am now being called by Miladys to tell me that I have not made a payment and they are forcing me to pay an amount by the 21 st of the month. I still have no statement and no banking account and I am most probably going to receive a bad payment entry from Miladys. This is totally unacceptable. All clients, please be aware.</p>

0
Replies (4)
BVDW
Bets Van Der Westhuizen's update19 Sept 2016, 11:24
Reviewer Update

They have send a shabby looking document. Still not sure if this is really Miladys. The document looks not like I am used to Miladys. On top of that they have now decided to add R20.95 interest on top of the account. I now have to pay for their administration incapability

Miladys
Miladys's reply19 Sept 2016, 12:23
Official

Good day

You will be contacted by our Accounts Department who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Warm Regards

Milady's

Miladys
Miladys's reply20 Sept 2016, 08:23
Official

Dear Mev Van der Westhuizen

Thank you for using Mrp Money, with reference to your complaint logged on Hello Peter, please accept my apologies
for the inconvenience caused to you.
We value your feedback. Thank you for bringing this to our attention.

Regards

Milady's

BVDW
Bets Van Der Westhuizen's update20 Sept 2016, 11:18
Reviewer Update

Thank you to Shamla Rajah for a quick and effective response and solution to the problem. I really appreciate. Interest charged was also reversed. I will change my rating based on this service. It is just very sad that I had to use hellopeter to get results and therefore not 5 but 4 stars. Good day