Miladys= Useless

I placed an order on the 19th December, which was on hold for the duration of December. On the 28th December I chatted to 1 of the call centre agents Phumelelo, who advised that there was an error on the system, I need to cancel my order and reorder the items, I then told her I was going into the store as this is unacceptable and a waste of my time. I visited the Mitchells Plain branch, where I spent more than an hour in the store, while the call centre agent cancelled my order and requested a refund, which still has not been processed according to the call centre agent Yvonne I made contact with on the 7th January and who processed the cancellation and refund once again. Which means I need to wait another 3-5 working days! I called the call centre again today the 10th January, where I am put through to the store to advise, yet the store does not credit refunds...... the incompetence I tell you.....I am not sure if this is their regular customer service that they always provide to customers or just the special festive season customer service, which if u ask me is beyond pathetic! oh and they don't reply to emails..... Jy kan jou blou email........