Miladys too *********** to close an account!

Good day. Frustration doesn't describe what I'm feeling right now! I have been trying to CLOSE my account since September 2021. On the 8th January I went to a branch again and paid the R17.00 at 15h09pm store *** assisted by Nyakallo,she gave me this number *** to send a notification on the Monday, the 10th, that I have paid the balance and the account must be closed. Yesterday, 21st Feb, I get an email with an outstanding amount of R16.42. I have NOT used this account in over TWO years and I want it closed. I will NOT pay another cent towards this account. I have proof of payment and the notification sent. If this is not sorted, I will take this up with the consumer Ombudsman. My ***