Miladys terrible service delivery

I have a Miladys account and having been trying from 26 April 2017 to cancel the 360 policy and credit protection. After doing so telephonically and by completing the required form Miladys has not appropriately responded after numerous followups. I have also went in store but these attempts have failed as well. To date I do not owe anything but my account is being billed each month without fail. This has also reflected bad on my name and credit record. Miladys has failed in service delivery as an uncomplicated task cannot be carried out. This is against the TCF and Customer Protection act. I am left with no choice but to revert to the ombud. To all with similar challenges contact the Consumer Goods &Services Ombudsman.