1 reviews | Active since Apr 2009
Miladys suddenly charging card fees
<p>I have an aco**** at Miladys which I have had for many years however, if I purchase in the middle of the month, I make sure that I settle the account in full at the end of the month. In November 2016, I suddenly received an account with a charge of R3-00 for so called "card fees". I sent Miladys an email on 26/11/2016 and never received a response. I received my latest account from Miladys yesterday, 23/01/2017 at 17:40 and suddenly there is a R9-00 card fee. In other words, Miladys have charged me card fees of R3-00 per month for November 2016, December 2016 and January 2017. My acount with Miladys is fully paid up and there are no outstanding payments. This morning I called Mildays "Customer Friend" and spoke to Lucky who blatantly refused to answer my question as to what this charge was for. I also have a voice recording of the conversation with Lucky. I now demand that Mildays credit the R9-00 which they *******ly charged to my account, with immediate effect. I am also going to share my complaint on Social Media.</p>
So I have just received a call from someone at Mr Price Group who advised me that I purchased goods from Miladys on 05/11/2016 and based on the fact that I had made these purchases before 07/11/2016, I was advised that this is the reason why they charged me the R3-00 so called "card fees". Never mind the fact that my purchases were settle in full on 28/11/2016. What the person from Mr Price Group didn't explain is I never made any purchases in December 2016, nor have I made any purchases in January 2017 so why was I billed the so-called "card fees" for both these months as well? How many customers are you doing this to and how many millions are you racking in from unsuspecting customers who don't query this so called "card charge"? Would love to know your answer to that Mr Price Group!!!!!
So I have just received a call from someone at Mr Price Group who advised me that I purchased goods from Miladys on 05/11/2016 and based on the fact that I had made these purchases before 07/11/2016, I was advised that this is the reason why they charged me the R3-00 so called "card fees". Never mind the fact that my purchases were settle in full on 28/11/2016. What the person from Mr Price Group didn't explain is I never made any purchases in December 2016, nor have I made any purchases in January 2017 so why was I billed the so-called "card fees" for both these months as well? How many customers are you doing this to and how many millions are you racking in from unsuspecting customers who don't query this so called "card charge"? Would love to know your answer to that Mr Price Group!!!!!
Good day
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Milady's
Good day
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Milady's
I think that I am going to take this matter to the FSB as this is certainly not in line with "Treating Customers Fairly".
I think that I am going to take this matter to the FSB as this is certainly not in line with "Treating Customers Fairly".