Miladys Somerset Mall

<div>I am lodging a serious complaint about the disgusting behaviour I experienced at the Miladys Somerset Mall branch today. What happened was not just poor service, it was blatant differential treatment that no customer should ever have to tolerate. The moment my husband and I reached the till, the cashier, ****** switched from being overly friendly with the customer before us to immediately giving us hostility and attitude. This is not the first time we’ve witnessed this kind of selective “customer service” from staff at this branch. While processing my payment, I clearly stated that she should use the remaining balance on my store card and that I would pay the difference. Instead of doing her job, she loudly and unnecessarily announced that I “didn’t have enough credit I need to make a payment,” as if I was unaware of my own account. It was insulting, unprofessional, and completely uncalled for. What made the situation even worse was her next action: ***** looked at the signature on the back of my card and had the nerve to question whether the card was mine. Not once did she question any of the other customers’ cards. But suddenly I needed to justify myself? The double standard was obvious and extremely offensive. The difference in treatment was so blatant, so targeted, and so insulting that I was left stunned. We were singled out, plain and simple. Treated in a way no other customers were treated. Treated like we did not belong there. The treatment was so degrading that my husband and I walked out without a word. When we returned moments later to get her name, she saw us entering and suddenly she put on the ****st smile I have ever seen, proving she was fully aware of her behaviour. Miladys need to take a hard look at what is happening at this branch. Please have a look at the Google reviews of this branch, it's concerning that nothing has been done yet. This branch has a serious problem, and pretending it doesn’t exist won’t fix it. Customers should not be subjected to selective, biased, or disrespectful treatment under any circumstances. The behaviour we experienced goes far beyond “poor customer service.” It speaks to a deeper issue that needs to be addressed immediately. I expect a serious response and real consequences. What happened today was not just rude, it was deeply offensive and completely out of line.</div>