Miladys poor complaint follow up.

In a June I bought a black bag from miladys in Bayside! Table View. Within a Month the front decorative clasp broke off, the back zip broke, and the main zip broke away from the pleather material. I wrote to their helpline ... was asked to send two photos, which I did, and other information. I then received an email to say the matter had been resolved. I rep**** HOW, I then received another email to say they hadn't received the photos, I re-sent. I has another email to say it had been forwarded to the it quality control. I then received another email to say thank. You for bringing it to their attention and the matter was now resolved. This went on twice more. I have today received yet another email to ask me to send two photographs of the bag!!!! I think Imor them are losing the plot ,,,,4 months down the line and we are repeating a r idiculous charade. Miladys get your customer complaints line in order. I don't see the humor in it any longer.