Miladys Parys Unprofessional

I've been struggling to get a replacement card from Miladys Parys.It seems the ladies working there are clueless and the manager is just minding her own business attending to clients. I received a text message that my account had been corrected and to go to the store with my ID to receive a replacement card as i had previouslyreported the account for *****ulentactivity. These ladies at the tills did not know how to check for the account,I had to leave the store and go to Mr Price Parys for assistance,there at Mr Price they were able to call head office and ask for assistance ,the account was traced and I was send to Miladys to go get my replacement card. When I got there I had to pay what I owe on the account fine I had no problem with that,when I asked to be issued with my new card I was asked to come back tomorrow,does this make sense to be going to a store for three days just to ask for a replacement card.