Miladys order ***** up and terrible service from call centre

I placed an order for two jeans via the Mildays website. I received the order today and both jeans were the incorrect size. I phoned the call centre and was told, sorry, you need to go into a branch and if they do not have your size, you will be refunded.

Well, there is a reason why I ordered online! I am unable to go into a store at the moment, thus the reason why I ordered online. When I tried to explain that to the call centre agent, I was put on hold forever. I gave up after 13 minutes. And she did not take down any details such as my name and the order number, so I have no idea what she wanted to put me on hold for.

I tried a couple of times again to phone the call centre. The call was "dropped" every now and again, or they did not even bother to answer the call.

So Miladys (Mr Price), your service sucks. I will never order from you again and will discourage everyone I know from attempting to order from you. You might not think it will matter, but for everyone I tell, they will tell someone else. Never think you are too big to care for the small person (customer). Look what happened to Edgars.

I do not see why I have to be inconvenienced while it was your error in the first place.