Miladys online very shabby

Miladys service for online orders is a shame Ordered online. Incorrect order sent Sent 3 emails no response Call centre put me on hold for 12 minutes or either cut my calls When i do speak to som ..i get told...its better for me to go to a store as i will be charged for the collection I need to prove i Ordered the correct items...i dont have screebshots nor invoice for the order *** miladys order no