Miladys Online Log in Account

Hi, I've been trying since 23 September to access my Internet Account USING the Milady's Website. I've sent emails then I get a reply the Ticket has been resolved. How can it be resolved if I still can not log into my account? At one stage I was asked whether I was a dealer. It is now the 4th October I still can not get into my online account. This morning I sent another email 4th October, and no reply yet. BUT you are quick to accuse me of not paying my account sending me SMS's to say my account is being watched after I did pay it. I had to phone Miladys myself to sort this problem out. I also phoned Milady's trying to sort out my Online Account BUT no help is being offered. So answering your questions that you will ask me No I am not a dealer, No I do not own a Miladys store. Yes, I am using the Miladys website. No, I am not using my cellphone when I'm trying to log in. And Yes I do have a Miladys account. Can someone help me to sort out my online Miladys account once and for all. Thank you