Miladys Online delivery to Store pick up takes longer than orders from China

On 6 Nov I ordered goods online, to be delivered to a store for me to pickup. The order confirmation stated that I would be able to pick the goods up within 5 -7 working days. On 8 Nov I received an email stating that they had been shipped. I only received them 30 Nov. In the meantime I went into the store, phoned the store, phoned the helpline 5 times and emailed the helpdesk 3 times. The last email from the helpdesk had a delivery document showing that the store had signed for the parcel on 29 Nov. When I went to pick it up on 30 Nov they had still not send me a message to confirm that it was available. I only got that after I had received the parcel. One of the ladies I spoke to at the call centre said that the store was in an outlying district, that is why it is taking longer. I received an order from China in 6 days - why does it take 23 days for a parcel to be delivered to Witbank? Please do not bother replying with the message below that looks as if it as been cut and pasted to most of the complaints - complete with identical spelling mistake. "Thank you for taking the time to bring this to our attention. We would like to apologies for the inconveniences and frustration caused and assure you that we are investigating this matter".