Miladys not sticking to arrangements

Dissapointed. Account for 3 years never been behind. Always paid less than R1500 per month. Due to unforeseen private matters payments were falling behind for 2 months. Still paid but not full installments. However every month corresponding by e mails and phone call, which btw I have been told this morning by a quite abrubt acs lady that they called me...keeping them informed. My situation returned to normal so I made a arrangement beginning July to settle the arrears amount by 31 July. When I asked if my account will be fine after that I was told that it will be back as before. Nothing was mentioned about handing over etc. So early July I teceived a sms informing me that if not paid by that day account will be handed over. I called straight away explaining what my arrangement was re 31 July. I was told not to worry it is only a computer set message and my account will be fine after the arrears payment. So yesterday 26 July went into store paid actually more than the arrear amount just to be told by a very friendly lady that tried calling them but the line kept on dropping, still no new ctedit limit showed up on sistem. This morning I called in and firstky was told that my credit available is back on, then she said she is going to put me through to collections. There I was told that I must call acs. I couldn't understand what was going on, the first lady said all was in order and suddenly changed her story by sending me to all these diffrent people. Acs then abrubly told me to call Blake and ass because account has been handed over! Firstly I did communicating regularly, secondly although not full installments but payents was made monthly, thirdly we had a arrangement for full arrears payent 31 July. This was done by 26 July! And Fourthly I was told by them that my account won't be handed over as long as I stick to our arrangement. Now I would like to know if this account is fully paid up as per normal installments does my account go back to normal with my normal ctedit limit or do they just close the account? The Acs lady didnt want to say snything she just keot on saying call Blake and Ass and could not find a record of my call recently questioned the sms. It is humiliating knowing that for 3 years of being a top customer, getting this type of treatment after you as a customer did everything correctly. You didnt stop paying or didnt run away or ignoring them.