Miladys' Manager At La Lucia Mall Is A ******!!!!

On Saturday 08 May 2021, I took my mum to Milady's at La Lucia Mall. There was 2 items which needed to exchange which was purchased on my aunt's Milady's account. The items were purchased for my mum as a mothers day present. (A pj's and slipper socks). Initially the lady at the counter said I can pick the items to exchange and come back. After a few minutes of browsing, my mum and selected a pj set and slipper socks that she preferred, she also selected 2 pairs of pants and a blouse with a scarf. I returned to the cashier with my mum. I explained to the cashier that I wished to exchange the two items and the other items could be charged to my Miladys' account. I also produced the purchase slip which my aunt had given my mum. The manager (who wasn't wearing a name tag) told me that that could not be done, " we cannot charge anything further to your aunts accounts, she can only credit the two items" I then explained once more that I only wanted to exchange the 2 items for which I had the purchase slip and the 3 other items could be charged to my account. She said no that that was not store policy. Further to this she wanted my aunts account number. I called my aunt and explained. She provided me with the account number, The manager then proceeded to credit my aunt's account. Thereafter the total of 5 items (1 pair pj's, 1 pair of slipper socks, 2 pairs of pants and 1 sweater and scarf) was then charged to my account. While the cashier was ringing the items, the manager looked at me and said " my dear you seem angry" I said nothing in response. She seemed to want to bait me into an argument. The store was quiet busy as you can image, it was a day before Mothers Day. I was really offender by the way the manager treated me. Its seemed that she wanted to create a seen in the store. I also observed her behavior when I first entered the store, she was friendly to the WHITE customers and did not pay attention to the INDIAN customers. My mum and I frequent the Gateway branch at least twice a month and never had an issue with the staff at that branch. The Gateway staff are absolutely friendly and service orientated. The reason I had decided to take my mum to the La Lucia branch was due to the fact that my mum had suffered a stroke on the 15 April 2021, she wanted to go to store which was not far to walk to (from the parking to the store entrance) as she now now uses a walking aid. However I will not make the same mistake twice. The manager at the La Lucia branch is clearly a ****** who is not welcoming to customers who are not white. I am not seriously considering closings my Milady's account all because of this one bad experience.