Milady's Laguna Langebaan

I am extremely unhappy with the jeans I bought. I wore them for barely 2 hours, and they’re already hanging like a sack on me. I have never had this problem with your jeans before. Could you please refund or exchange the jeans? There is an issue with the size or material. I have my slip and barcode and price tag. I bought it yesterday 27/8/2024 at Laguna Langebaan, Milady’s. I drove to the store during my lunch break to show them the issue. The manager refuses to let me return it because I wore it for 2 hours. However, there is something wrong with the jeans that I’ve never experienced before. I’ve been a customer of Milady’s for years. What is your return policy?