WR
Wilma R

1 reviews | Active since May 2014

10 Mar 2019, 18:59

Miladys is harassing me!!!!!

Miladys seems to be harassing me. Every month form the 20th they send met threatening sms's and call me regularly to say that i have to pay my account by the last day of that month. If I'm not mistaken i have until the 7th of each month to pay my account and I don't appreciate being threatened!!! When i visit the store and they check my account details, they say I'm payed up to date, still I'm being harassed every month! When i don't answer my cellphone they call me on my work line. this is absolutely unacceptable! I am a loyal customer and now I'm being treated like a creep who doesn't pay their account each month. If this is how you treat your customers, i will gladly close my account and discourage all they women in my family (who only shop at miladys) to take our business elsewhere.

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Replies (2)
Miladys
Miladys's reply11 Mar 2019, 08:41
Official
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
 
Kind Regards
Miladys
Miladys
Miladys's reply11 Mar 2019, 10:08
Official
Kindly note our credit office have adjusted your account to current as the account is perfectly up to date now.
According to our records you have made an eft payment on the 08th which only updated on the 10th.
Our accounts close on the 07th and payments made via eft takes two to three working days to update.
We apologise sincerely for the inconvenience caused.

Regards
Miladys