MILADY'S FAILS CUSTOMER IN KEEPING UP WITH PAYMENTS

My Milady's account number is ***.. I am at the moment out of the country. I've tried, to no avail ,to inform Milady's via email to render assistance on how I could get payments done online. I bank with Capitec. Nobody has bothered to get back to me. All I'm receiving are warnings from them that my account is Arrears This has been for over a month now and I'm quite frustrated.