TS
Tertia S

1 reviews | Active since Sept 2022

26 Sept 2022, 15:26

Miladys exchange policy

I have shopped at Miladys on a couple of occasions in the past. On 17 September I bought clothing for more than R5000 at the Vaalmall branch. I live in Heilbron and cannot drive to Vaalmall during the week. On 26 September, at Bloemfontein Miladys I tried to exchange three tops for a larger size and return a casual suit which did not appeal to me anymore. I was informed that because I cut the tags off the garments they cannot authorize the exchange. Although I cut the tags of the garments, all the tags for everything I bought at Miladys that day was in the bag together with all the other tags of the garments which I kept and did not want to exchange. As you well know, Miladys is not the cheapest outlet and I have thus lost more than R2000 on garments I cannot wear. I find this exchange policy unfair as I had all the slips and the tags. If Miladys are of the opinion that the tags were removed, the garments worn and now an attempt to return the merchandise why would I want to exchange garments for a larger size if I was able to wear it in the first place!!!! This is unacceptable and has definitely changed my view of shopping at Miladys in the future.

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Replies (6)
Miladys
Miladys's reply26 Sept 2022, 16:05
Official
 Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible.  Kind Regards Miladys

TS
Tertia S's update26 Sept 2022, 16:12
Reviewer Update
Thank you, I await your positive feedback
TS
Tertia S's update28 Sept 2022, 12:28
Reviewer Update
Good day, kindly indicate how long your "investigation" is going to take?
Miladys
Miladys's reply28 Sept 2022, 13:24
Official
Hi

Thank you for your response. We have confirmed with our Support centre that the above query has been resolved today.

Regards
Miladys
TS
Tertia S's update28 Sept 2022, 14:08
Reviewer Update
My query has indeed been resolved. A sincere thank you to Rebecca who has arranged the exchange for me at Vaalmall. She has been very helpfull, professional and courteous. This is the excellent service that any customer should expect and receive (without having to resort to extreme measures). Thank you Rebecca. My faith (and wallet) has now been restored in Milady's. Thank you!!!!!!
Miladys
Miladys's reply28 Sept 2022, 15:03
Official
Hi

Thank you for taking the time to provide us with your positive feedback. 

Regards
Miladys