MILADYS ACCOUNT - The business should just delete their email addresses

I have been sending Miladys service and help e-mail addresses e-mails since June 2020 regarding some or other 'club fees' that are charged to my account. I have mot been using my Miladys account in months, however, these club card fees keep on accumulating. I did not provide my consent for these costs and i've only really picked up on it when getting statements that i owe money but i didn't purchase anything. I've sent so many emails, threatening that im going to report them and still nothing. Im so fed up. I dont know why they have email accounts if it is not being monitored and responded to!