Luke warm service at Milady's Cresta

I was at Miladys at Cresta and my phone was ******. I notified the manager but she was very disinterested. One of the kind attendants was very sympathetic and immediately told me to go to Vodacom to cancel my SIM card. I thought the manager would be more caring and alert to security, look at the security cameras, or even inform Cresta management. She was very clear that it was not her problem. Overall my experience at Milady's was very lukewarm.