Laybye rules that we not aware off as customers worse customer service

As I walk pass milday one of the dress catched my eyes and I decide to walk in and try it out, I then approach a lady who I ask to do a laybye she then proceeds to tell me that if I need to do laybye I should apply for account first in order for them to check if I qualify for a laybye, I ask her name she turn around and called a cashier” mbali “ as I proceed to the counter the cashier was not happy at all, the first she told me was if I need a laybye I should come early cause laybye takes time but fair enough doors where not closed it was 12:58 when I finished my laybye she creamed to one of the ladies for door to be closed I was very disappointed as it not first times I do laybye with mildays it was just first time in branch 142 ladysmith and had worse experience