*******ly signed up to your club membership and charged since 2018!

I need an urgent resolution on my account please!

I was signed up without my knowledge or consent to your Milady's club on 14 September 2018.

The issue was brought to my attention on 8 January 2020 -when I immediately asked the ******* membership to be ended and a dispute to be declared with Milady's.

I have since stopped all account payments and informed Milady's head-office that I need itemised bills from August 2018 until February 2020, and all *******ly deducted money credited back to me.

I have spoked to several client care personnel, including a Nospio who referred me to Rebecca Naidoo. I have even received verbal confirmation from Milady's client care that no singed mandate existed authorising your ******* deductions on my account.

I was also assured a note would be left on my account informing the collections team that I was not in arrears, that a dispute has been declared and that I required a resolution of the matter ASAP.

None of this happened! I am still being asked to pay an outstanding amount of R148.10 on my account!

Your call centre number is constantly dropping calls and I cannot spend the money trying to get in touch with you anymore.

I require feedback and a resolution to this matter within the next 5 working days or I will be escalating the matter.

I would remind Milady's that this is the exact thing that landed Edgars with a ruinous class action lawsuit for signing up customers to their club membership without their knowledge or consent.

I trust I will hear from you within the week.

Regards,

Beth