******* add on's

At the beginning of covid in 2020 Lost my income and contacted and mailed milady's to remove a policy off my account that was not beneficial and was not requested by me and was R55 s month. Du to the loss of my income I was told it will take 30 days to be removed. Unfortunately due to the lockdown it took almost a year for them to get back to me on this and then I noticed as I had to pay off the amount outstanding that there was interest added after the policies was added to the outstanding amount, which to me seem ******* as a policy is something added after and separate to your account or amount spend. So I phoned and mailed and again was told 30 days to take off and low and behold I get my account 60days later again interest on the amount outstanding and still no removal. I understand that your agents are working from home but accounting is accounting and up to now my outstanding balance is just that policy plus interest and your promises of fixing it just is not there. Now I must pay for something I have no benefit and you will blacklist me just because you cannot do your jobs. You steel our money by adding stuff that is not legal.