AS
Avril S

1 reviews | Active since Jun 2019

03 Sept 2025, 08:37

HOW UNHELPFUL CAN YOU BE!

I had an issue last year and this was resolved and I was pleased to have received the service but only after I posted on Hello Peter....Well once again I am looking for a product that is never available on their website. This time I contact Miladys Help Email <***>. I received a quick response saying that the branch close to me had a quantity of 3 as per the Sunday stock count. I thanked her and phoned the branch only to be told they do not have any in stock. So I contacted the Miladys Help Email and asked if there were any other branches that could assist and was told they no longer send stock to other branches. Nosizo Maphumlo this is a shame. I have been a supporter of Miladys for many years and the lack of interest shown by you is very sad considering you are sitting in a Customer Support Representative position. I would have thought this was a position to try and assist the customer.

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Replies (2)
Miladys
Miladys's reply03 Sept 2025, 09:23
Official
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. 

Kind Regards
Milady's.
Miladys
Miladys's reply11 Sept 2025, 13:51
Official
Thank you for taking the time to bring this matter to our attention. We would like to apologies for the inconveniences and frustration caused and assure you that we are investigating this matter.

Kind Regards
Milady's.