**********ly bought airtime on Miladys account by MRP

I've recently got a call from Miladys to say that my account was overdue. But to my knowledge it was suppose to be almost paid in full. I went to my latest statements and saw that MrP 125 Hero TopUp airtime was purchased on my account. Needless to say, I'm battling to get this sorted out. Surely they must show me where or when did I apply for this service. There was an initial connection fee charged as well. I'm furious as NO responses received via email correspondence and to phone the customer service is also a huge waste of time!! I wish someone could just assist me in getting my money back! They can be sure I'll be closing my account!!