***** investigation outside of TAT - no feedback

Received a sms on 23/08 to confirm a purchase at MIL Klerksdorp on that day – I rep**** “No”. The following day I received a call from Sseane (from ***) to advise that someone used my account and to confirm that she removed my credit limit to ensure no one can make any further purchases and also that she needed certain documents from me: ID, Back of my statement and an affidavit. I was admitted to hospital & was not allowed to drive - informed them via email 29/08. I was told they will start working on the matter upon receipt of the affidavit - I eventually managed to get that done & sent it 15/09. On 15/09 they confirmed that they will proceed with investigation & provide me with an update upon completion. On 22/09 the ***** team advised me that it could take up to 30 days. The 30 days has passed - I have not been able to reach anyone or get an update on the investigation. In the interim I have to put clothes in lay-bye that I am interested in as my credit limit has been removed to prevent further ********** purchases. Further questions that I expect answers to, exept when the matter will be finalised: Confirmation on how they managed to buy on my account if I have the card with me; Confirmation that my credit record has been fixed as I already received a notification on ClearScore that my rating is affected because more of 50% of my credit limit was used Do I get a new account number / card or how do we prevent this from happening again; What about credit limit that was removed to ensure no one can use my account