NC
Noelene C

1 reviews | Active since Apr 2013

11 Jun 2019, 09:47

Forced to pay for Club Fees

For more than eight months now the Milday's accounts dept staff have harassed me on an almost daily basis ( weekends included ) to pay the amount they deem is owed to them . This amount is made up of monthly club fees plus interest upon interest . They have refused to cancel the club fees online/ telephonically and insist I drive to a shopping mall, pay for parking and cancel the club fees personally in-store. In this day and age this system is so last century. I must spend petrol , parking and time to cancel an approx R 26.00 monthly fee,. There is no logic in that. On occasion one of the staff refers to their 'supervisor 'who apparently will 'look 'into this and call me back. I have yet to receive a call from anyone other than the call centre staff. Now , I am been 'handed over 'for R 221.33 = endless club fees plus interest upon interest . There has never been a benefit for paying this amount . I do not owe Milady's this amount . They need to go back and listen to the recordings of the calls as their staff have said 'all calls are recorded' Ref No : ********** 100. ********** 490.

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Replies (1)
Miladys
Miladys's reply11 Jun 2019, 10:10
Official
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.

Warm Regards,Miladys