False Information

My late mum had an account with Mildays when mum passed away my wife went instore to get the account closed but was told that there was insurance on the account of an amount of R10 000 that would be paid out to us once the required documents were filled and submitted. We were given forms one of which had to be filled by hospital which costed R650. All documents were submitted as requested. I called the claims department to follow up only to be spoken to in such a rude and harsh manner by a woman named ﹰMelanie who tells me that all the documents we submitted were unnecessary and not required as my mum was paying for a different insurance plan. So all the run around and money spent was a waste of time so who is going to reimburse me for all the money I have spent. I suggest your staff are properly trained so people like myself don't end up being made a fool. The run around costed me time and money and this is truly unfair and disappointing.