False advertising, no communication, terrible service

When they tried to convince me to take the club option I initially said no as I pay off my account quickly most of the time and then do not want to pay fees when my account is paid up. They assured me this would not be the case, that no fees would be charged if the account is paid up. My account has been paid up for two months and you still charge me fees? Nice false advertising on your part. I have sent 3 emails with no response. Today I tried phoning the following numbers with no answer: ***, ***, ***, ***. How am I supposed to get this sorted if this is the service they offer? I have also asked to have my account closed because of this and nothing.