Extremely unhappy customer

i have an account with Milady's which i pay for very well, i received statement stating that i bought airtime and im owing the store R174.41 which i went to query and i was instructed to to affidavit which i spent my whole workday at the police station and went back to hand to the store which was suppose to be sorted to my surprise i receive another sms putting me on credit bureau because im owing not paying went to the store again they said i must go to Vodacom i refused and said they must get that information themselves which they promise to do and will get back to me. Today i receive sms informing me that i will be handed over for tracing since im ignoring the payment today im going to the store to pay this amount which wont be returned to me just to clear my name but im extremely not happy with the service im receiving at Milady s because i don't even buy airtime with my account i really think i should just close this account and i wouldn't advise any 1 to open an account there because i don't know if the staff is using our accounts to buy airtime for themselves or what is really happening.