IS
Ilze S
1 reviews | Active since Mar 2012
16 Sept 2024, 21:02
DON'T ORDER FROM MILADYS ONLINE
I ordered and paid for a pair of boots at Miladys Online store on 04/09/24 for delivery to my local branch. It is now the evening of 16/09/24 and my boots still has not arrived at the branch. Their customer service email is useless, replying to my query by stating that it was collected by the couriers on 09/09/24...period. Went to the branch yesterday and all they said was "hopefully this week". I will and I advise anyone else to never make use of Miladys Online. The worst delivery lead time and customer service I have ever experienced from an online store.
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Replies (3)
Miladys's replyOfficial
17 Sept 2024, 08:16Thank you for taking the time to bring this matter to our attention. We would like to apologies for the inconveniences and frustration caused and assure you that we are investigating this matter.
Warm Regards,
Miladys.
Warm Regards,
Miladys.
Miladys's reply17 Sept 2024, 08:16
Official
Thank you for taking the time to bring this matter to our attention. We would like to apologies for the inconveniences and frustration caused and assure you that we are investigating this matter.
Warm Regards,
Miladys.
Warm Regards,
Miladys.
IS
Ilze S's updateReviewer Update
19 Sept 2024, 08:57Just an update. Following my review on 16/09/24, I was contacted by a lady from Miladys on 17/09/24 who apologised for my inconvenience and said that my parcel will be at the branch that same day (Tuesday) or the next (Wednesday). Today is Thursday. Still no parcel. Great job, Miladys! You are proving yourself over and over again - just not in a positive way. It is now 11 business days after I first ordered and paid for my item (not including the day I ordered it).
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Ilze S's update19 Sept 2024, 08:57
Reviewer Update
Just an update. Following my review on 16/09/24, I was contacted by a lady from Miladys on 17/09/24 who apologised for my inconvenience and said that my parcel will be at the branch that same day (Tuesday) or the next (Wednesday). Today is Thursday. Still no parcel. Great job, Miladys! You are proving yourself over and over again - just not in a positive way. It is now 11 business days after I first ordered and paid for my item (not including the day I ordered it).
Miladys's replyOfficial
19 Sept 2024, 10:13Please accept our apologies for the above incident. We can assure you that we will be investigating this matter and we will be in contact with you directly with feedback.
Warm Regards,
Miladys.
Warm Regards,
Miladys.
Miladys's reply19 Sept 2024, 10:13
Official
Please accept our apologies for the above incident. We can assure you that we will be investigating this matter and we will be in contact with you directly with feedback.
Warm Regards,
Miladys.
Warm Regards,
Miladys.