Disgusting customer service

Milady's has the absolute worst online customer care. I ordered a pair of jeans on the 10 November 2021, Order # ***, and paid via my debit cheque card. Unfortunately, the jeans were a bit small and I had to return them. I opted to return them to Cascades, Pietermaritzburg branch where they proceeded to tell me that they can only give me a gift card. The Milady's website clearly states that "If you purchased using a credit card or a cheque/debit card we will refund the card that you used." I was very unhappy with having to take a gift card so I contacted Milad's online to explain the issue and that I wanted my card refunded and the gift card cancelled. Initially, someone called Cleo emailed back asking me for my bank account details. I queried this because surely they should be able to refund my card directly, however, I sent Cleo my bank account details. I then heard nothing. I emailed countless times. Then I get an email from Cleo, who tells me that the store manager is still waiting for me to come in to refund my card and cancel the gift card. This was the first I'd heard of this. I then asked Cleo who the manager was (I do not intend on wasting my time going all the way to the store and get told again they can't help me) and I also asked why did they want my banking details if this is what I needed to do. There are too many conflicting messages. I've had No response. I've emailed so many times and still no response. Unbelievably bad customer service. I don't want to buy anything else from Milady's. I do not want the gift the card. I want my money back!!!!!!!!!!!