Disappointing service from Miladys online and Mbaliyethu Vilakazi

Writing this to Miladys out of need for assistance. I placed an order online ion 25 February 2026. The order was subsequently delivered at Miladys Ferndale at Republic for me to collect. Unfortunately by the time it was available for collection I was out of the province and still am. As such I cannot attend to collect the order

The order has been ready for collection from 6 March 2026

I contacted Miladys online on 29 March 2026 requesting that the order be returned and I be refunded. Unfortunately all responses I received from Mbaliyethu Vilakazi despite having explained the situation, is problems and nothing towards resolving this.

I shop at different stores for different reasons both instore and online: from Miladys, Foschini, Woolworths, Mr Price/home, Truworths, Clicks. However, as far as customer service for online purchases is concerned, im at a point where I would rather stick to stores like Woolworths and Truworths because the most basic customer care from the Mr Price/Miladys has become a disappointment. Badic customer service is rendered upon complaints .

I had to post this here (no choice,) because contacting customer care directly is resulting in back and forth email communication yielding no resolution