Disappointed with Online Shopping Experience

I’m writing to express my disappointment with a recent experience on your online store.

Yesterday, I attempted several times throughout the day to purchase a pair of slippers that were on a 25% promotion, priced at R194.25. The website functioned normally until I reached the “Proceed to Checkout” step, where I consistently encountered an error.

Eventually, I called your customer support—possibly the head office—and explained the issue. The representative acknowledged that there were glitches on the website and advised me to try again in an hour. Despite multiple attempts later in the day, I was still unable to complete my purchase and eventually gave up.

This morning, I tried again, only to find that the same item is now listed at R259, with no discount app****. I feel misled by the promotional pricing and deeply frustrated by the website issues that prevented me from purchasing the item at the advertised price. It gives the impression that the technical difficulties may have been used to end the promotion without clearly communicating this.

What’s most disappointing is that I’ve always considered Malady's a brand of integrity—this experience has unfortunately made me question that.

I hope you will take this feedback seriously and ensure that future promotions are handled in a way that is fair, transparent, and respectful of your customers' time and trust.