Disappointed and Dissatisfied With Milady’s Clothing Selection

Follow-Up: Very Disappointed With Response

Dear Miladys,

Thank you for acknowledging my complaint.

However, I must be honest and say that I am very disappointed with the response I received.

I took the time to explain my concerns in detail, particularly because I have been a loyal Miladys customer for 26 years. I was hoping for a meaningful response from the buying team or Head Office, yet the reply I received was simply that the matter is “currently being investigated” and that you aim to resolve it as soon as possible.

Unfortunately, this does not actually address any of the concerns or questions I raised.

My complaint was specifically about the clothing ranges being selected and the noticeable lack of longer tops and shirts with sleeves reaching just above the elbow. These were styles that Miladys previously offered.

I would therefore like to know whether my complaint has actually been forwarded to the buying team or the relevant person at Head Office.

After 26 years of supporting Miladys, I feel that my concerns deserve more than a generic acknowledgement. I would genuinely like to continue shopping at Miladys, but I need to be able to find clothing that is comfortable, flattering and suitable for me.

I would appreciate a proper response addressing the questions I raised in my original complaint, particularly:

Why have longer tops and more suitable sleeve lengths largely disappeared from the ranges?

Does Miladys intend to bring these styles back?

Will there be greater variety in lengths, cuts and sleeve styles in future ranges?

Has the buying team been made aware of the concerns raised by long-standing customers such as myself?

I am not asking for every garment to be made in one particular style. I am simply asking for choice and variety, so that customers of different ages, body shapes and preferences can find something suitable.

I sincerely hope my complaint will now be passed to the appropriate person within the buying team or Head Office and that I will receive a meaningful response.

After 26 years of loyalty to Miladys, I would really appreciate being heard.

Kind regards

Good day

Yes thank you for responding.i greatly appreciate you taking the time to respond.

You had mentioned you had similar responses from other shoppers and that you had started to introduce long shirts in May this year. But still I have not seen it in stores yet.

This is my reply your email

Feedback and Request for Longer Shirts and Tops

Dear Miladys Team,

Good day,

Thank you so much for taking the time to respond to me. I really appreciate it.

However, I would like to share some further feedback, as I am still struggling to find the style of clothing I am looking for.

I am specifically looking for longer shirts and tops with sleeves that come at least halfway down the upper arm, and tops that extend at least halfway onto the thighs. These styles were very easy to find in previous years, but unfortunately, I am still finding them extremely difficult to come across.

I live in Durban and regularly visit the following Miladys branches, often at least twice a month:

Galleria, Amanzimtoti
Chatsworth Centre
Bluff
Windermere, Morningside
Pavilion, Westville

Apart from Amanzimtoti, the other four branches are quite far from me, so travelling to all these branches so frequently can become is costly. I am not a wealthy person, but I am willing to make sacrifices because I value good-quality clothing and have always trusted Miladys for the quality and styles you used to offer.

I make the effort to travel to these different branches, often spending money on fuel and transport, because I genuinely want to find something suitable at Miladys rather than shop elsewhere. It is therefore quite disheartening to make these trips so often, only to leave without finding anything that meets my needs.

I think this shows just how loyal I am to Miladys and how much I genuinely want to continue shopping with you.

In fact, I was at the Pavilion branch on Tuesday and could not find anything suitable. I also visited the other branches last week, with the same result.

If you look at my account history, you will see that I have spent a great deal with Miladys over the past 26 years. I have been a very loyal customer, and I would really like to continue shopping with you.

You mentioned that you have started bringing these styles back since May, but unfortunately, I have still not been able to find them at any of the branches I visit.

I would sincerely appreciate it if you could please bring back more of the following:

- Longer shirts and tops that fall at least halfway onto the thighs.

- Sleeves that come at least halfway down the upper arm.

- Good-quality, T-shirt-type fabrics that are comfortable, durable and don't crease easily, so they don't require ironing after every wash. This is something Miladys used to offer and I really miss it.

- PRINCESS-CUT STYLES that are flattering and create a slimmer-looking silhouette. The current box-cut or square styles are unfortunately not very flattering for my body shape.

I currently only have a Miladys account, and honestly, I don't want to have to start opening accounts at other stores just to find clothing that suits me. I truly enjoy shopping at Miladys because of the quality and the styles you used to offer, and I would really like to see more of those styles return.

I hope you will take my feedback seriously, as I am sharing it because I genuinely want to remain a loyal Miladys customer.

Going forward, I would greatly appreciate it if you could please keep me updated regarding the availability of these longer styles and, if possible, let me know which branches are receiving them.

Thank you once again for taking the time to listen to my concerns. I sincerely hope to see these styles back in your stores soon.

Thank you
Kind regards,