Detrimental customer service

I am very unhappy with the service i received last Saturday, 05th March 2022 at Milady's Bayside mall.. I was encouraged to open an account as i was not able to laybye the sales items.The process to open the account was extremely tedious and to date my account was not opened. I waited for almost an hour and my account was still not opened, no one explained the procedure to me as i first fitted on the items and then after waiting about an hour my account still was not opened. I then mentioned that i just have something else to do in the mall whilst they are busy processing my details on their ipad assuming that they would contact me whilst i am in the mall to advise me if they are back online , as good customer service ethics would display. To date no-one has contacted me i then took initiative to contact the store today which is Thursday, 10th March 2022, 5 days later, and to my dismay i was advised that the clothing items which i so much wanted was placed back on the rails in store and i must open an account online. Not to mention the unfriendliness of the staff. Can you please help me to understand where is the customer service as i am dissapointed and in my opinion this is very bad customer service, its sad that one has to endure such service and then the company in terms of their reputation and salws aswell as the customer is at lost as i really like the clothing ay Miladys especially the ones i selected, but to be honest as a result of this experience i am doubtful to ever enter the Miladys store at Bayside mall, ths salesperson who assisted is Nombuyiselo Jonas and the manager which also assisted is Stacey Wiklet. I even contacted the call cente on ***today and requested the area manager to contact me but to my dismay again no one contacted me. Grace Paterson