DEDUCTING MONEY FOR THINGS I DID NOT ASK FOR

I AM VERY UPSET ! I HAVE SENT NUMEROUS EMAILS SAYING THAT I DO NOT WANT THE TOP UP SIM THAT THEY WANTED TO SEND ME. I NEVER ASKED FOR IT AND SAID THAT IF THEY PUT A CANCELATION FEE ON MY ACCOUNT I WILL CLOSE MY ACCOUNT. AND SO THEY CHARGED ME NOT ONCE BUT TWICE FOR A CANCELATION FEE OF SOMETHING THAT I NEVER ASKED FOR. HOW CAN YOU CHARGE ME FOR CANCELING SOMETHING THAT I DID NOT ASK FOR???? I WILL NEVER BUY SOMETHING FROM YOU AGAIN AND AS SOON AS MY ACCOUNT IS PAD UP I WILL CLOSE MY ACCOUNT CAUSE APPRANTLY MILADY’s CHARGER YOU FOR THINGS YOU DO NOT WANT OR ASKED FOR !!!