Changing detail on account

<p>In November 2016 I stopped insurance and club fees charged to my account at Cresta branch. I finished paying off my account purchases and thought all is well..</p> <p>In April 2017 I received a call from their account department stating my account was overdue. I said impossibel as it was paid in full. Turns out that the insurnace and club fees were never stopped. Very rude pady told me if I do not pay my account will be handed over for collection. She also informed me that I can only stop these fees via Head Office. I insisted to speak with a supervisor and was transferred to Vernon. He listened and told me not to worry he will sort it all out and apologized for the inconvenience caused.</p> <p>You would think that is the end of the story. NO saga to continue.</p> <p>I kept on getting sms's asking me to settle my account. So as any normal sain person I called Milady's accounts department asked to speak to Vernon the supervisor. I was asked what his surname was. I rep**** no idea. Needless to say I was transferred to another first person available in query department .</p> <p>I explain my whole story again and was informed that I needed to go to my nearest branch to stop these charges. As you can imagine I saw red and blew my lid. Exactly what I did in first place. I refused and asked again to be put through to supervisor (hoping I will reach Vernon). I explained my story again and was told it will be sorted not to worry.</p> <p>We are now in July and geass what saga continues...</p> <p> </p> <p>As matter of principle I will not pay these charges as I never requested insurance or to be added to club list.</p> <p> </p> <p> </p>