********* BUSINESS PRACTICE

This store is an absolute disgrace when it comes to handling incorrect deliveries. I ordered clothing online, paid in full and collected in-store. Upon receipt of the package I immediately realised that the bag does not feel as if it contains all the items ordered. I opened the bag in front of the shop assistant who then checked the contents received against the order and confirmed that one item was missing. For some reason she kept on asking from where I ordered it and I kept on telling her that I ordered online from the Miladys webpage, but according to her I have to give her a store name. How I can do that when ordered online only she will know!! Unfortunately the staff at Walmer Park, where the order was delivered and collected did not even attempt to assist with resolving this and left it to me to contact the complaints division. I have now sent 4 mails with the them, but to date have not received any response except "we will look into the matter". The company is happy to keep my money, but not interested in sorting out the problem by fulfilling the order OR refunding my money.