Bad service

I went to Miladys Cape Gate to update my address details. The consultant informed me that she must phone Head Office. Excuse me, every other clothing stores like Foschini and Truworths updated my details in store on their system. How pathetic is Miladys that you must phone them. Then consultant informed me that it's a Saturday and the update cannot be done. I am going to close my account as I cannot grasp the fact that the Miladys are so pathetic that an address change can not be done in the store. Are they still in the Stoneage