Bad service at Miladys Galleria

Im a customer of Miladys for the last 19 years. Im really disappointed with their service. I was given so much uphill for an alteration. I visit there quite often and i have seen the lady on her cellphone on long conversations many a times.

I went to Miladys Galleria branch yesterday evening for alteration to my jeans. There was 1 cashier on the instore phone, another cashier just standing and looking at her till and another on her cellphone on a personal call standing by the till. I waited 10 mins but no service, then i asked the lady looking at her till to call someone else, she mentioned her till isnt working. I told her that im here to do an alteration, please call someone. If i did not adk for service, how much longer would they make me wait to be seen too? She called Germaine who was busy on a personal call on her cellphone to come and assist me. I waited a further 2 or 3 mins for Germaine to end her personal call before she can help me. I was told that the seamstress is not available and she suggested i must go to another store. She then asked the other lady who was on a store call about the alteration. The lady , (who rep**** in an annoyed tone) , she said i cant do it because i bought it in October. I do know very well i have 6 months to do it. She said i cant do it on sale merchandise ,i did tell her it was not on sale when i purchased it. She scanned the jeans and its now showing on sale. She then said she will ask the manager. The manager was not in the store so she called her about 3 times but her phone was switched off. Gernaine took my details and promised to call me today to notify me about the alteration but unfortunately no one has bothered to call.

BASIC ALTERATIONS Make sure you get a perfect fit! For free! (On regular priced merchandise bought up to 6 months before.) https://www.miladys.com/miladys-club

This is from Miladys website. My understanding of this is that i have 6 months in which to alter clothing which was bought on regular priced items. I did buy it on regular price and i bought it in October.

Why is there soo much of hassle to get service which i pay a club fee for every month??