BAD SERVICE

It is with great disappointment that I am writing about the very poor service that has been given me by Miladys. My request started on the 28 July 2020 where I asked that my club fees be cancelled. I would keep the account but do not want to be part of the club anymore. This is such a simple request but one would think that you need to be highly degreed to sort this matter out. After the 28 July, being my first request, i further followed up on the following dates - 31 July, 12 August, 19 August. On the 24th August I received a response from Miladys apologizing for the delayed response and follow up would be done. To this date I have not heard again from Miladys. After the 24th August I further wrote on the 31 August, 10 September, 18 September and my last attempt being 28 September. A couple of these were done online as well as by email. The email addresses I used were *** and ***. I am now owed a couple of months of club fees together with confirmation that the club fee portion of my account has been cancelled. I am currently in credit on my account. A response and action to my long outstanding query will be very much appreciated.