Bad service

<p>i received a handbag as a gift which was purchased on 31 october 2016, however, the inside pocket's zip broke a week later.</p> <p>I then went to your N1 city branch to enquire if they can fix the zip. They told me that they will find out if it can be fixed alternatively she will try and find a replacemnt bag at one of the other stores.</p> <p>i received a call from the manager two weeks later advising that she cannot find a replacement bag so i can come and fetch it. I asked if they cannot then fix the zip as i really loved the bag.</p> <p>So on 11 December 2016 i decided to pop in at the store because no one cared to call me and was told that i must take a different bag as my lovely bag will be written off due to the broken zip. i asked the saleslady if i cannot buy my broken bag at the sales price but she said NO i cannot and i have the option to either take my broken bag or to take a different bag. So i took my broken bag because i liked that bag.</p> <p>im appalled at the level of service of Milady's . What did they have too lose if i was willing to buy my broken bag from them!!!!!</p>